Cancellation Policy

2.2 How Refunds Are Calculated

Refund amounts are calculated on the base service amount. Payment gateway charges (typically 1.5%–3% of transaction value) are non-refundable as they are levied by third-party processors and are outside our control. GST paid on the service amount will be refunded proportionately in line with applicable GST regulations.

2.3 Special Circumstances

In the event of a genuine emergency — including a medical emergency, hospitalisation, bereavement of an immediate family member or a declared natural disaster — you may apply for a full or partial refund regardless of the cancellation window. Such requests must be submitted within 72 hours of the scheduled service date and must be supported by relevant documentation (e.g., medical certificate, death certificate or government notification). Boon and Blessings Private Limited reserves the right to approve or decline such requests at its sole discretion after reviewing the documentation provided.

3. Rescheduling Policy

3.1 Free Rescheduling

You may reschedule your booking at no additional charge provided the request is made at least 48 hours before the scheduled service. Rescheduling is subject to the availability of the assigned or an equivalent pandit.

3.2 Late Rescheduling

Rescheduling requests made within 24 to 48 hours of the scheduled service are subject to a rescheduling fee of ₹200 (inclusive of applicable taxes) and are subject to availability.

3.3 Rescheduling Limit

Each booking may be rescheduled a maximum of two (2) times. Any further change of date or time will require the existing booking to be cancelled (subject to the applicable cancellation policy) and a new booking to be placed.

3.4 No Rescheduling Within 24 Hours

Rescheduling requests made within 24 hours of the scheduled service time will not be entertained. The booking will be treated as confirmed and non-rescheduable.

4. Cancellation by OnlinePathPuja.com

4.1 Grounds for Company-Initiated Cancellation

Boon and Blessings Private Limited reserves the right to cancel a confirmed booking under the following circumstances:

• Sudden unavailability or incapacitation of the assigned pandit with no suitable replacement available
• Technical infrastructure failure that cannot be remedied within a reasonable time
• Force majeure events, including but not limited to natural disasters, floods, earthquakes, acts of terrorism, epidemics, pandemics or orders of government or regulatory bodies
• Discovery of fraudulent, false or misleading information provided by the customer at the time of booking
• Any other circumstance beyond the reasonable control of the company

4.2 Notice and Remedy

In the event of a company-initiated cancellation, we will notify you via registered email and/or SMS to the contact details on your account as soon as reasonably practicable. You will be offered the choice of a full refund (100% of the amount paid, including gateway charges) or a complimentary rescheduling at the earliest available slot. No additional cancellation fee will be levied on the customer in such cases.

5. Cancellation Procedure

5.1 Online Cancellation

1. Log in to your account at www.onlinepathpuja.com
2. Navigate to "My Bookings" from your account dashboard
3. Select the relevant booking and click "Cancel Booking"
4. Select the reason for cancellation from the dropdown menu
5. Confirm the cancellation — you will receive an email and SMS confirmation

5.2 Offline Cancellation

If you are unable to cancel online, you may contact our customer support team:

📞 Phone: +91 8860907722 (Monday to Saturday, 10:00 AM – 6:00 PM IST) 
✉️ Email: contactboonandblessings@gmail.com

Please quote your Booking ID when contacting us. Cancellations requested by phone will be confirmed via email within 2 business hours during working hours.

6. Refund Processing

All approved refunds will be credited to the original payment instrument used at the time of booking. Refunds will not be transferred to a different account, card or UPI ID. Estimated timelines are as follows:

• Credit / Debit Card: 5–7 business days
• UPI / BHIM: 2–3 business days
• Net Banking: 3–5 business days
• Digital Wallet: 1–2 business days

These timelines are indicative and may vary depending on your bank or payment service provider. If you do not receive your refund within the stated period, please contact your bank before reaching out to us.

7. Consumer Grievance

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address consumer complaints. If you are dissatisfied with the resolution of your cancellation request, you may escalate your complaint:

Grievance Officer: ______________

Email: contactboonandblessings@gmail.com (we need to have dedicated email id for grievance) 

Address: 2nd Floor, 201, JOP Plaza, Noida Sector 18, Uttar Pradesh, India – 201301 

Response Time: Within 48 hours of receipt; resolution within 30 days as required by law

You also have the right to approach the National Consumer Disputes Redressal Commission (NCDRC) or the appropriate State Consumer Disputes Redressal Commission or District Consumer Forum under the Consumer Protection Act, 2019, if you remain unsatisfied.

8. Contact Us

Boon and Blessings Private Limited 

2nd Floor, 201, JOP Plaza, Noida Sector 18, 

Uttar Pradesh – 201301 

CIN: U74999UP2019PTC116260 

📞 +91 8860907722 (Mon–Sat, 10AM–6PM IST) 

✉️ contactboonandblessings@gmail.com⁠⁠⁠⁠⁠⁠⁠